Crucial Communications (81569)

Course Overview:

Consider how often you are communicating with others on the job each day. Regardless of whether it is a long time co-worker or a new customer, effective communication helps you to connect with others and share information efficiently. So why are there so many instances of miscommunication and misunderstanding in the workplace?

Join us in this stimulating learning session that explores your personal communication style, potential barriers and tools and tactic to increase your abilities as a communicator - in person, via technology, and in writing. Led by our highly qualified instructor with years of industry experience, you can gain understanding and skills on this crucial topic for personal development. This course will be beneficial whether you are new to your career or a seasoned professional leading others in a team atmosphere.

Course Objectives

1. Partipants will learn the barriers to positive communication in the workplace and develop how they will approach difficult conversations to increase the likelihood of a positive outcome.

2. Conflict in the workplace is inevitable and can be healthy. Using roleplay and feedback, participants will develop modalities to make conflict positive.

3. By learning the types of communication and the process of communication, participants will learn how others receive various types of communication and develop a process to positively meet the objectives of the conversation.